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Server
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| High performance Dell PowerEdge with 2x Intel dual/quad core processors, redundant power supplies, 10/15K RPM SAS SCSI hard drives and RAID 1/10 |
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| Unknown brand server, single Intel Pentium 3/4 processor, IDE Hard Drive. |
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| Your site, backup SMTP and other critical technologies will be hosted on the best hardware available, giving your visitors the fastest, most reliable connection possible. |
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Enterprise OS
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| Enterprise grade operating system built for extremely high levels of performance, security and reliability. Our servers average 200+ days of uptime between reboots. |
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| Off-the-shelf OS that may or may not be optimized for the server. Little consideration given to data security or availability. |
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| Your data will be secure and your Internet services will operate at peak efficiency at all times. |
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Network
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| Multiple locations: currently St. Louis and Virginia. A minimum of four Tier 1 Internet connections at each location, all connected via BGP4 routing at the network edge. |
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| Several Internet connections, but possibly using high-traffic network connectivity. Single physical point of presence, leading to higher probability of failure. |
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| Your Web site is virtually immune to routine Internet failures. Traffic flowing to and from your site will travel down the least congested, most efficient route possible. |
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Customers
Per Server
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| Based on server load. We maintain each server at no more than 50% capacity. |
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| As many as they can pack onto a server. |
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| Faster speeds and greater reliability. Additional resources such as disk space, CPU time or bandwidth are available immediately. |
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Hosting Packages
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| Can be custom tailored to meet your exact specifications. |
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| Standard packages. Take it or leave it. |
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| You won't pay for anything you don't need. Give us your requirements and we'll create a custom hosting package. |
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Support
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| Dedicated Web hosting engineer for all new customers. Fast responses to inquiries, free 24x7 tech support, direct access to network and systems engineers who will take ownership of the issue and work with you through resolution. |
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| Possibly e-mail-only support with response times as long as 48 hours. Support personnel who only work off a script. Multiple levels of escalation (and frustration) before you get a solution. |
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| When you have a support concern, you'll be able to communicate immediately with the person who will help you solve it. |
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Guarantee
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| 30-day money-back guarantee. |
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| No guarantee, or maybe a 7-day guarantee. |
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| We won't rest until you're satisfied. If we can't meet your needs, we'll refund your money, no questions asked. |
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Attitude
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| We're a medium-sized company ourselves. Each customer is a part of our extended family, and we're here to help you succeed. |
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| You're one more name on a balance sheet. |
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| You'll always get a fast response, personal service and our commitment to your success. |
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